Thank you for visiting (our "Site"). This Site and/or any Blanchard Application (“Application”) is powered by Blanchard Training & Development Inc., doing business as The Ken Blanchard Companies (“Blanchard”), and is made available by Blanchard as a service to you. As used in this Privacy Statement, the terms “our,” “we,” or “us” refer to Blanchard unless the context clearly provides otherwise.

We appreciate the opportunity to interact with you on the Internet, and are committed to protecting and safeguarding your privacy. The purpose of this Privacy Statement is to inform you about the types of information we might collect about you when you visit our Site and/or use our Applications, how we may use that information, whether we disclose it to anyone, and the choices you have regarding our use of, and your ability to correct, that information.

    1. Personally Identifiable Information.

      This refers to information that lets us know who you are or things specifically about you.
      1. Visitors

        You can browse most portions of our Site without revealing any Personally Identifiable Information. If you want to register, place an order, and/or use our Applications, you will be required to provide Personally Identifiable Information (such as first and last name, address, email address, and telephone number) to be shared with us for the purpose of contacting you, including via email, to assist with registration and/or ordering. In such event, we might maintain a record of your contact, including such Personally Identifiable Information, in a file specific to you. We use this information to provide better service in the event that you contact us again.
      2. Registration

        When you register to shop online as a Customer, or to download Blanchard content via the Site and/or an Application, enjoying full access to the many products and services available, we will collect Personally Identifiable Information (such as first and last name, address, email address, and telephone number). Your email address is required to register on our Site, and you select your own password. Both are required to log into the Site.
      3. Ordering

        When you place an order for products or services, we collect Personally Identifiable Information (such as first and last name, address, email address, and telephone number, billing information, credit card, and other transaction information). We use this information to deliver your order, process payment, and to communicate with you about the status of your order.
      4. Credit Card Storage

        Credit card information collected at registration or for orders is transmitted over a secure SSL connection and is used only to process payment for the transaction (it is not stored or retained on our Site).
      5. Surveys and Promotions

        From time to time, you may voluntarily provide Personally Identifiable Information to complete surveys and questionnaires or to participate in user polls. We use this information to improve our products and services. We may also use your Personally Identifiable Information to provide you newsletters and other marketing information that coincide with your preferences. You may customize your marketing preferences, or let us know if you do not wish to receive any promotional materials, by using the opt out feature on the bottom of any email you receive from us.
      6. Your E-Mail Address

        We may use your e-mail address to send the following types of e-mail messages to you:
        • Updates and Valuable Offers. We may send you e-mail account updates and offers for our products and services.
        • Regularly Scheduled E-mail Newsletters. We may send you e-mails related to our products or services in which you are enrolled or newsletters that you have elected to receive.
        • Account Service Information. We may send you e-mail service notifications that are related to your account(s) or products and services in which you are enrolled. These include e-mails that provide account information, answer your questions about a product or service, facilitate or confirm a sale, or fulfill a legal or regulatory disclosure requirement.
        • Optional Messages. You may also choose to receive other types of e-mail messages from us, including additional alerts and notifications beyond those noted above.
    2. Aggregate Information

      This refers to information that does not, by itself, identify you as a specific individual. Such information would include without limitation the Uniform Resource Locator ("URL") of the website that referred you to us, your Internet Protocol ("IP") address (a number automatically assigned to your computer whenever you surf the web), your operating system and browser type, and any search terms that you enter. Our web server aggregates this information in order to monitor the level of activity, evaluate its effectiveness, and improve our content in order to make your visit an easy and enjoyable experience.

      We may collect, compile, store, publish, promote, report, or otherwise disclose or use any Aggregate Information, provided that such information does not personally identify you. We do not correlate any Personally Identifiable Information with the Aggregate Information that we collect. If we do correlate any Aggregate Information to you, it will be protected like any other Personally Identifiable Information under this Privacy Statement.
    3. Use Of Cookies

      A "cookie" is a small data file transferred to your computer's hard drive that allows a website to respond to you as an individual, gathering and remembering information about your preferences in order to tailor its operation to your needs, likes, and dislikes and save you from re-entering information you have already provided. Cookies also enable an Internet retailer like Blanchard to keep track of a consumer's electronic "shopping cart" before completing a purchase. Overall, cookies are safe, as they only identify your computer to customize your web experience. Accepting a cookie does not provide us access to your computer or any Personally Identifiable Information about you, other than the information you choose to share. Other servers cannot read them, nor can they be used to deliver a virus.

      Most browsers automatically accept cookies, but you can usually adjust yours (Microsoft Internet Explorer, Firefox, Chrome, etc.) to notify you of cookie placement requests, refuse certain cookies, or decline cookies completely. If you turn off cookies completely, there may be some website features that will not be available to you, and some web pages may not display properly.

      To support personalized features (such as electronic shopping cart and other ordering and browsing functions), we must send a cookie to your computer's hard drive and/or use cookie-based authentication to identify you as a registered user. We do not, however, use so-called "surveillance" cookies that track your activity elsewhere on the web.
    4. Use Of Active-X And JAVA Applets

      Active-X programs and JAVA applets are executable programs that can be transferred to your computer's hard drive to cause your computer to perform functions in connection with your visit to a website. Our Site does not transfer any Active-X programs or Java Applets to your computer's hard drive.
    5. Use Of Third-party Media and Research Companies

      Our Site may run limited third-party ads only for those Blanchard Partners with whom we link.
    6. Links to Other Websites

      Links to third-party websites may be provided solely for your information and convenience, or to provide additional shopping for various other goods and services through the Blanchard Partners. If you use these links, you may leave our Site. This Privacy Statement does not cover the information practices of those websites linked to our Site, nor do we control their content or privacy policies. We suggest that you carefully review the privacy policies of each site you visit.

      We maintain contractual agreements with all Blanchard Partners, and expect that they observe the intent of and abide by the terms of this Privacy Statement. In return, Blanchard Partners may share with us any purchases you make from their websites in order for us to better service your future purchasing needs.
    7. Children's Privacy Protection

      We take special care to protect the privacy needs of children and encourage parents to be an active participant in their child's online activities. Our Site and/or our Applications do not target and are not intended for children under the age of 18, and we will not knowingly collect Personally Identifiable Information from them. If we discover personal data from a child, we will eliminate that data.

    Except as disclosed in this Privacy Statement, we do not sell trade, rent, or otherwise retransmit any Personally Identifiable Information we collect online unless we have your permission. Any Personally Identifiable Information you provide to us will be stored in our databases in the United States.
    1. Blanchard Partners

      As permitted by law, we may share Personally Identifiable Information you provide with other Blanchard-related entities and/or trusted business partners with whom we collaborate, as well as those that provide services to our Site (collectively “Blanchard Partners”). Where we engage Blanchard Partners, we expect them to observe the intent of and abide by the terms of this Privacy Statement.
    2. For Other Business and/or Legal Purposes

      From time to time, we may be required to provide Personally Identifiable Information in response to court order, subpoena, or government investigation. We also reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful. We may release Personally Identifiable Information when we believe that such release is reasonably necessary to enforce or apply our Terms of Use (located on the Site) or to protect the rights, property, and safety of others and ourselves.

      Should Blanchard or its related entities merge with or be acquired by another business entity, or its respective assets be acquired, you should expect that we would share some or all of your Personally Identifiable Information to companies assuming the role of serving you and other users.
    3. To Other Countries

      Some of the uses and disclosures mentioned in this Privacy Statement may involve the transfer of your Personally Identifiable Information to various countries around the world. By submitting your Personally Identifiable Information via this Site, and/or our Applications, or in response to our e-mails, you consent to such transfers and to the processing of this information in various countries around the world.

    Your permission is generally secured first. We will generally not use or share the Personally Identifiable Information collected on our Site and/or our Applications in ways unrelated to the purpose for which you provided the information, including those described here, without providing you a choice whether to permit any such unrelated uses.

    We take reasonable measures to ensure that any Personally Identifiable Information we collect is accurate, current, complete, and reliable for its intended use. If you wish to update or otherwise correct Personally Identifiable Information that you have provided to us, you may contact us by using the "Contact Us" link on the Site and we will assist you.

    We acknowledge your trust and are committed to take reasonable steps to protect Personally Identifiable Information you provide online from loss, misuse, and unauthorized access. We employ physical, electronic, and managerial processes to safeguard and secure your information.

    It is your responsibility to safeguard the user name and password you use to access our Site and/or our Applications, and to promptly advise Blanchard if you ever suspect that your user name and password have been compromised. We strongly encourage you to change your password regularly to prevent unauthorized access. Because your user name and password are specific to you, you acknowledge sole responsibility for any and all use of our Site and/or our Applications conducted with your user name and password.

    Any updates or changes to the terms of this Privacy Statement will be posted here on our Site and the date of the newest version posted below. Please check back frequently, especially before you submit any Personally Identifiable Information, to see if this Privacy Statement has changed. Any material changes to this Privacy Statement will be made conspicuous on this page. By using our Site and/or any of our Applications, you acknowledge acceptance of this Privacy Statement in effect at the time of use.

    If you have any concerns about our use of your information or about this Privacy Statement please send an email to We will make every reasonable effort to address your concerns and remedy any problems you bring to our attention.

    We self-certify compliance with:
    U.S.-E.U. Safe Harbor - U.S. Department of Commerce

    For more information, please download our Safe Harbor and Data Privacy Policy PDF

Effective June 6th, 2012.