The Ken Blanchard Companies unleashes the power and potential in people and organizations for the greater good.

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"We selected Blanchard's because they have a pool of coaches who were willing to learn the Adobe culture and work within our models. We also liked the scale-ability -- their phone-based model allowed implementation on a worldwide basis." – Adobe

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Customer Service Ken Blanchard
Legendary Service:
The Key is to Care

Whether a CEO or a part-time employee, every person can make a difference—
and customer service is everyone's job.

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From Our Blogs

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Apr 14, 2014

Have you ever been at a meeting and noticed that more people were on their cell phones, laptops, or tablets than were paying attention? Sometimes it’s hard to tell. People are getting good at holding their devices just below table top, so all you see is the top of their heads. But this isn’t a…

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Apr 07, 2014

In our new book, Legendary Service: The Key is to Care, Ken Blanchard, Vicki Halsey and I use a parable format to teach some very important—and often surprising—elements of creating a customer focused culture within a company.  Even though we use a fictional story to get the point across, all of the examples and lessons…

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