The Ken Blanchard Companies unleashes the power and potential in people and organizations for the greater good.

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"I’ve seen a lot of leadership models, and I find Situational Leadership II to be the most practical and useful tool that builds truly good leaders." – CertainTeed Corporation

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Customer Service Ken Blanchard
Legendary Service:
The Key is to Care

Whether a CEO or a part-time employee, every person can make a difference—
and customer service is everyone's job.

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From Our Blogs

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Jul 31, 2014

To borrow from Pharrell Williams’ hit song “Happy:” It might seem crazy what I’m about to say… But I really don’t care if you’re happy at work. In fact, I think all the hype about happiness at work is a bit misguided. Now, before you blow up my Twitter feed with negative feedback or blast me…

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Jul 28, 2014

When The Ken Blanchard Companies embraced the future by creating a lesson on Situational Leadership® II with Ninth House (now PDI Ninth House) back in 1999, the clarion call was: Traditional stand-up training is dead. Online learning is going to take the world by storm. As a result, we became experts at virtual classrooms and…

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