APRIL 2018

Take an Inside-Out Approach to Improving Customer Service Scores

Although she is a big believer in traditional customer service training that teaches basic skills, customer service expert Kathy Cuff also believes that organizations need to take a look at how their culture impacts service. That starts by recognizing that everyone has internal customers. “It’s about looking at the relationships and mindset within the organization.”

April 24, 2018

Creating a Customer-Focused Mindset in Your Organization

In this webinar, customer service expert Kathy Cuff will share a four-step CARE model that teaches your employees how to deliver ideal service to internal and external customers in a way that creates a real competitive edge for your company.

Helping People Reach their Greatest Potential

“Our goal was to teach every people leader at Danaher. We already offered an introductory management training course but wanted to take the training to the next level—so we looked for a program that would provide everyone with a common leadership and coaching language,” says Annie Miller, leadership development and learning manager.

Client Spotlight - Danaher


Leaderchat Podcast Daniel Pink on When: The Scientific Secrets of Perfect Timing

Dan Pink on When: The Scientific Secrets of Perfect Timing


In this episode of the Blanchard LeaderChat podcast we speak with Dan Pink, author of When: The Scientific Secrets of Perfect Timing on how to be better and smarter about making decisions on when to do things.


The Power of Customer Loyalty

The Power of Customer Loyalty


Researchers at The Ken Blanchard Companies® surveyed over 500 business leaders and human resources and training professionals to identify best practices, challenges, and barriers to providing and measuring exemplary customer service.


Leadership Training for Trainers

Upcoming Sessions


For trainers, facilitators, and individuals responsible for mentoring, coaching, and developing others, our Training for Trainers (T4T) sessions prepare you to roll out The SLII Experience into your organization.

Legendary Service Customer Service Program by The Ken Blanchard Companies

Legendary Service®


Every day, with every customer interaction, you have an opportunity to either build loyalty or lose a customer. Our Legendary Service® customer service training program teaches your managers and front-line service providers how to consistently deliver ideal service that will keep your internal AND external customers coming back and create a competitive edge for your organization.