Raving Fans: A Revolutionary Approach to Customer Service
"Making your customers Raving Fans is the competitive edge today. This book can jump-start you in that direction."
James F. Nordstrom, Co-chairman of the Board Nordstrom, Inc.

Raving Fans: A Revolutionary Approach to Customer Service

Sheldon Bowles and Ken Blanchard’s Raving Fans, is written in the parable style of Gung Ho!® and The One Minute Manager®. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantage—not just another “flavor of the month” program.

This book has become required reading for organizations around the world and is a necessity for those who are serious about survival and service excellence.
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Our Legendary Service® program for service providers, who interact with internal and
external customers, will take your customer service from good to legendary.

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