“COVID-19 has had an immediate and massive impact on the leadership, learning, and talent development community,” says Ann Rollins, a solutions architect with The Ken Blanchard Companies. “As one client shared with me, ‘I had to recreate everything that was face to face and make it virtual. We did that, but our learners did not respond favorably to what we created for them.”

That client’s experience was not unique, says Rollins. EXPLORE OCTOBER ISSUE