“Leading people through change requires a willingness to address the concerns people have when they are being asked to take on something different,” says Dr. Vicki Halsey, vice president of applied learning at The Ken Blanchard Companies.

“It’s also about dealing with the emotions people are going through as they experience change—emotions such as: I don’t want to do this. I don't have time to do that. I don't know how to do this,” says Halsey.