Remaining Candid and

Curious Under Pressure


Honest and open conversations foster teamwork, progress, trust, and just about everything else positive in the workplace. But poor communication derails important initiatives, wrecking morale and torpedoing 20% of projects.*


Conversational Capacity® teaches people how to engage in constructive, learning-focused dialogue when challenging topics or conflicts arise so they can make informed decisions and find the best solutions, even under high pressure. That’s where difficult exchanges turn into learning opportunities and unfocused meetings become innovation incubators.

50% of employees report missing a significant company objective because of poor communication and 77% say that poor communications hinders their company’s ability to compete.**



Conversational Capacity is the bedrock for a positive and productive workplace. It redirects all the energy wasted in unproductive exchanges into channels that benefit people and the enterprise.

Two people holding trophy together | ken blanchard

Engages Employees

When people have honest and meaningful conversations, morale rises and the workplace buzzes with enthusiasm.

Person with gear | ken blanchard

Spurs Innovation

People share ideas. Colleagues contribute. The original idea evolves into a great one. That’s how innovation happens.

Graph going upwards | Ken Blanchard

Improves Productivity

The gap between what people say and others hear closes. Miscommunication and misunderstandings evaporate, and work gets done.

The Keys to Conversational Capacity

Conversational Capacity is the ability of an individual or a team to engage in open, balanced, nondefensive dialogue about difficult subjects and in challenging circumstances. It is also the sweet spot where innovation happens.

Conversational Capacity teaches learners the following:

  • Awareness: Learners recognize when fight-or-flight reactions prevent real listening and create discomfort in others. This allows for a more intentional response to challenging conversations.
  • Mindset: Exploring diverse perspectives and listening to contrasting views are emphasized, because that is where greatest opportunities for insights and growth are.
  • Skillset: Four behaviors are essential to Conversational Capacity: two that build genuine candor and two that build curiosity. Balancing candor and curiosity creates the conversational sweet spot.

Conversational Capacity Model | The Ken Blanchard Companies

A Look Inside the Conversational Capacity Program

Watch Now Button | Ken Blanchard


“Building my Conversational Capacity has changed the way I approach problem solving with my team and has led to an increasingly engaged team who feel more comfortable in speaking up and challenging me and others.”

Program Participant

“I have noticed a change in the way our meetings are running since the Conversational Capacity session. There are some key people who are backing off and asking more questions and not dominating so much; giving others space to share their views.”

Program Participant

“I have increased my capacity to balance Candor and Curiosity in a range of managerial roles I have been in. I have specifically built my Curiosity skills and have seen the benefits that seeking alternate views has on effective decision making.”

Program Participant

Take a Closer Look

Join our leadership expert for a one-hour online preview of the Conversational Capacity learning design.

Product Preview

Conversational Capacity Program Design Overview

Join us for an insider look at Conversational Capacity. You will have the opportunity to preview the learning design, objectives, and participate in key activities to get a taste for the learner's experience.

August 14, 2020 9:00 A.M. PDT Register Now

Ready To Get Started?

Conversational Capacity is a one-day workshop, delivered face-to-face or virtually. Let us help your people stay in the conversational sweet spot to make informed decisions and find the best solutions, even under high pressure.

“The Sweet Spot of Effective Communication”

*Source: Project Management Institute, Inc., The Essential Role of Communications, May 2013.
**Source: Dynamic Signal, The Cost of Poor Employee Communication, 2018.