The Legendary Service customer service training program teaches your managers and front-line service providers how to consistently deliver ideal service that will keep your internal and external customers coming back and create a real competitive edge for your organization.
The First-time Manager training program builds on the time-tested secrets of The New One Minute Manager and introduces the conversations and skills first-time managers need to achieve success quickly and build positive relationships with their teams.
Situational Leadership® II (SLII) is the most widely taught leadership model in the world. It teaches leaders to use the appropriate leadership style in response to the needs of the person and the situation. Our interactive learning design uses powerful techniques that immerse learners in SLII quickly, deeply, and effectively.