FEATURED WEBINAR

April 24, 2018
9:00 a.m. Pacific / 12:00 p.m. Eastern
5:00 p.m. UK Time / 4:00 p.m. GMT

Creating a Customer-Focused Mindset in Your Organization

Register Now

Learn how to create a customer service mindset that teaches your employees how to deliver ideal service to internal and external customers in a way that creates a real competitive edge for your company.

You’ll learn how to help the people in your company:

  • Define a personal service vision
  • Identify customer needs and wants
  • Develop the skills needed to build customer satisfaction and loyalty
  • Create a self-empowered action plan

 

Upcoming Webinar

Taking a Top-Down, Bottom-Up Approach to Service in Your Organization

May 23, 2018 9:00 a.m. PDT Register Now

Recorded Webinars

Leadership Training—Calculating ROI and Measuring Impact | Ken Blanchard
Self Leadership: The Rest of the Story | Ken Blanchard
Management 101: Developing a Leadership Curriculum for New Managers | Ken Blanchard
Leadership 201: Developing a Leadership Curriculum for Midlevel Managers | Ken Blanchard