Public Workshops
LEGENDARY SERVICE®
If You Don’t Take Care of Your Customers, Someone Else Will
Legendary Service® is defined as consistently delivering ideal service that keeps customers coming back and results in a competitive advantage for the organization. The program uses the concept of “I CARE” to teach the essentials of providing Legendary Service.
Legendary Service focuses on the service providers (a one-day program for all associates) and what they can do individually in their jobs to provide better service and take more of a lead to serve customers.
Who Should Attend
- Service providers who want to provide better service and take more of a lead to serve customers
Participants Learn To:
- Recognize the importance of ideal service and its value to the organization
- Develop a personal service vision
- Identify skills to communicate more effectively
- Expand sources of empowerment
- Create an action plan for delivering Legendary Service to customers
Program Format
Legendary Service is defined as consistently delivering ideal service that keeps customers coming back and results in a competitive advantage for the organization. The five modules reflect the following themes:
- Ideal Service—delivering day-to-day great customer service by acting on the belief that service
is important - Culture of Service—communicating a strong vision and values that guide behavior and support a customer-focused environment
- Attentiveness—knowing your customers and their personal preferences and delighting them by offering choices based on their wants and needs
- Responsiveness—demonstrating a willingness to serve customers and fulfill their individual needs
- Empowerment—taking the lead to respond to your customers quickly and effectively
| SCHEDULE (Subject to Availability) | DATE | INFORMATION | PRICE |
| San Diego, CA (Session Postponed) | Jul 28, 2008 | Request Information | $995 USD |
| San Diego, CA | Nov 3, 2008 | Request Information | $995 USD |
| Washington, D.C. | Mar 9, 2009 | Request Information | $995 USD |
| San Diego, CA | Jul 27, 2009 | Request Information | $995 USD |
