Issue: High turnover and a shrinking labor pool threatened to impede the organization's successful track record of growth and retention

Challenge: To raise the bar on leadership development of the retail management team and establish a shared leadership language in order to engage leaders, improve morale, and reduce employee turnover

Solution: Identify management skill weaknesses and then train regional, district, and area managers in addition to more than 125 general managers

Results: Impact studies show improved store sales, higher engagement, increased retention, dramatically improved working relationships, and a cost savings of $500,000.