Free Online Webinars!
Leading a Sales Team to Optimum Performance
Co-sponsored by WebEx
Thursday, March 27, 2003 10:00 - 11:00 a.m. PT
(Event is Complete)
Patricia Zigarmi, author and consultant from The Ken Blanchard Companies, will address the issues in attracting the right sales people, building open relationships, and creating a flexible leadership culture to develop and retain the right sales team.
Coaching for Impact
Thursday, March 20, 2003, 11:00 a.m. - noon PT
(Event is Complete)
In this interactive class, you'll discover the essentials of a strong coaching session, what to expect when working with a coach, and hear some examples of how coaching works in organizations.
Information on Ken Blanchard's newest book
Learn more about The One Minute
Apology™ by
clicking here.
Check Out 2003 Public Workshops—Held Virtually and Live in Various Locations!
Coaching Essentials for Leaders Virtual Workshop
beginning in April, June, and September
Click Here(NEW!)
Situational Self Leadership
in September in
San Diego, CA
Click Here!
Discovering Self and Others
in May and October in
San Diego, CA
Click Here!
Gung Ho!®
In May and November in San Diego, CA and in June and December in
London, UK
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Situational Leadership®II
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in March, June, September, and December in London, UK
April, June, August, October, and December in San Diego, CA
May in Chicago, IL
June and November in Toronto, ON
September in Atlanta, GA
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Welcome to Ignite!—the online newsletter from The Ken Blanchard Companies.
This issue focuses on improving individual and
organizational performance by improving
self-management capabilities.
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| The Front Line Is Where It's At | | | In the past, directives were passed down the
hierarchy to the people who made the product, sold the
product, and serviced the product. When a problem
came up, these people were expected to pass the
challenges back up the hierarchy for decision making.
Once a problem was solved, the solution was passed
back down the hierarchy to the front line. In today's
business climate, if you wait for all of that to occur,
your customer has already left the store. To survive in
today's economy, organizations need to ensure that
the people closest to the problem (and the customer)
are given the authority to solve it.
"Replacing the Old
Hierarchy with Self-Directed Teams," The
Blanchard Management Report Issue #207,
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| Leading by Letting Go | | | Twenty years ago, leadership meant power. Today,
the key to leadership is helping others succeed.
Leaders are being taught that the best way to do this
is by letting go. However, employees are not being
taught how to grab hold. To succeed, organizations
need to teach employees how to take charge.
As work shifts towards self-direction, individuals need
to play roles that, in the past, traditionally belonged to
managers. For companies to become more competitive,
leadership needs to occur whenever and wherever it is
necessary in the organization, whether a manager is
present or not.
Much of the literature on employee empowerment takes
for granted the specifics of how to actually empower
employees. For empowerment to occur, employees
need to become both competent and committed, have
relevant information, and have the opportunity to
perform. They also need to recognize the power they
have.
Simply stated, power is the ability to influence others.
Most people underestimate the amount of real, or
potential, power they have. Everyone has some
elements of the following five points of power:
- Position Power—comes
from having a title or position that gives you formal
authority over people or expenditure of money
- Task Power—comes from
knowledge associated with a task or particular job,
such as the person who schedules the president's
calendar, or the person who approves expenses in
accounting
- Personal Power—comes
from excellent communication skills, people skills, and
leadership skills
- Relationship
Power—comes through friendships,
cultivation of relationships, nepotism, or reciprocity
(someone owes you a favor)
- Knowledge Power—comes
from having highly valuable information, experience,
education, or having learned a specialized skill
Take a few minutes and ask people who work with you
what types of power they think you have. This simple
activity can be instrumental in identifying your points of
power. You may find, for example, that you're taking
some sources of power for granted and are oblivious to
other sources of power that are available to you.
"Taking the Lead When
You're Not in Charge" The Blanchard
Management
Report Issue #164
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| What's the Best Way to Manage Up in an Organization? | | | By assessing their own skills against the needs of a
situation, employees can develop a plan to get those
needs met in the organization. This might include
requesting that their manager review a plan and provide
suggestions, or asking the manager to obtain the
additional resources necessary to make a plan a reality.
Here are the steps that employees should take in order
to manage up.
- Give your manager what he or she needs to be
successful. Be proactive and try to anticipate your
manager's needs. Take a moment to ask what else you
could be doing to help out. Your attitude and behavior
on this first step paves the way for step two.
- Tell your manager what you need from him or her
to be successful in your job. After you've confirmed
with your manager what's expected of you in your job,
state what you'll need from him or her to succeed.
- Follow through by doing what you said you'd do,
when you said you'd do it. By following through, you'll
build a reputation for being dependable and
responsible.
By taking control of your work life and by learning how
to get what you need from your manager, you can
make things happen for yourself and your company.
"Managing Up the
Organization,"
The Blanchard Management Report Issue
#149
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| Achieving Peak Performance through Self-Leadership | | | If you'd like to learn more about improving
performance through self-management, join us for a
FREE Webinar Tuesday, March 11.
Hosted by Susan Fowler, coauthor of Situational
Self Leadership, this online seminar shows how
employees can set goals, negotiate for the support
they need from their bosses, and manage relationships
more effectively.
Achieving Peak Performance through Self-Leadership
Tuesday, March 11, 2003
11:00 a.m. - noon Pacific Time
(Event is Complete) | | |
| Coming in the next month's issue of Ignite! | | | Succeeding in a Virtual Work Environment
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