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Raving Fans (audio on CD)

Authors: Ken Blanchard and Sheldon Bowles

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Sheldon Bowles and Ken Blanchard’s Raving Fans!, is written in the parable style of Gung Ho! and The One Minute Manager. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantage—not just another “flavor of the month” program.

Now on audio CD, this book has become required reading for organizations around the world and is a necessity for those who are serious about survival and service excellence.
 

CD| Item # 16214|Item currently in stock
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United States orders only for non-digital items. Please contact us for international availability, pricing, and shipping.