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The program-specific skills learned in a Blanchard T4T are invaluable and easily put into practice in each participant's own organization. With coaching and individual feedback, attendees hone their delivery and facilitation skills and discover specific methods of implementation.

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Raving Fans!: A Revolutionary Approach to Customer Service (hardcover book)

Authors: Ken Blanchard and Sheldon Bowles

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Sheldon Bowles and Ken Blanchard’s Raving Fans, is written in the parable style of Gung Ho!^® and The One Minute Manager^®. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantage—not just another “flavor of the month” program.

This book has become required reading for organizations around the world and is a necessity for those who are serious about survival and service excellence.

Book| Item # 10019|Item currently in stock

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