Customer Service

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Authors: Ken Blanchard, Victoria Halsey, and Kathy Cuff

In characteristic Blanchard style, Legendary Service: The Key is to Care is a parable—a quick and entertaining read. But its lessons, when applied, can have a profound impact on the service experience your customers will receive. More

Book|Item # 18418
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Authors: Ken Blanchard and Sheldon Bowles

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This book has become required reading for organizations around the world and is a necessity for those who are serious about survival and service excellence. More

Book|Item # 10019
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Authors: Ken Blanchard and Sheldon Bowles

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Sheldon Bowles and Ken Blanchard’s Raving Fans is written in the parable style of Gung Ho!® and The One Minute Manager®.
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CD|Item # 16214
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Authors: Ken Blanchard and Sheldon Bowles

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Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. More

Book|Item # 15949
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Authors: Ken Blanchard and Sheldon Bowles

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In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization. More

CD|Item # 15950
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Authors: Ken Blanchard and Barbara Glanz

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Once in a great while you read something that bypasses the brain and goes straight to the heart.

The Simple Truths of Service - Inspired by Johnny the Bagger
is that book, and then some! More

Book|Item # 16253
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