Raving Fans Hardcover

Sheldon Bowles and Ken Blanchard’s Raving Fans, is written in the parable style of Gung Ho!® and The One Minute Manager®. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantage—not just another “flavor of the month” program.

This book has become required reading for organizations around the world and is a necessity for those who are serious about survival and service excellence.

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Legendary Service

Quality customer service can be achieved only through motivated, loyal, and empowered employees who have the knowledge and authority to resolve customer issues. Every company knows that great service is paramount to organization success, yet few have a proven plan to build a customer... read more

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