Raving Fans Hardcover

Sheldon Bowles and Ken Blanchard’s Raving Fans, is written in the parable style of Gung Ho!® and The One Minute Manager®. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantage—not just another “flavor of the month” program.

This book has become required reading for organizations around the world and is a necessity for those who are serious about survival and service excellence.

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Legendary Service

Delivering outstanding customer service can only be achieved through motivated, friendly employees who have the knowledge and authority to resolve customer issues. Everyone enjoys getting good service and those companies that deliver exceptional customer service understand that building a... read more

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