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The program-specific skills learned in a Blanchard T4T are invaluable and easily put into practice in each participant's own organization. With coaching and individual feedback, attendees hone their delivery and facilitation skills and discover specific methods of implementation.

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DiSC Customer Service Action Plan (paper booklet)

Understanding customers’ behavioral motivations keeps the focus on their needs. Managers increase customer satisfaction and improve service by identifying customers’ primary behavioral styles and their preferred approach to communication and problem solving.

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