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If you receive a “400 Bad Request” message
If you receive a "400 BAD REQUEST" message stating "your browser sent a request that this server could not understand" and "size of request header field exceeds server limit", your request is a bad or over sized cookie. Simply delete your "Cookies" and you will be able to view the Webinar archived recordings. Cookies can sometimes stack up and cause this error. Don't worry about erasing them; You won't lose your Internet browser's "Bookmarks" or "Favorites". The worst thing that could happen is you will be asked to retype your username/password when you return to some websites. As you're deleting your cookies, you should also erase all your "Temporary Internet Files" and "History". This will make your computer totally "fresh.”
Finally, close your browser and reopen it again after you're done deleting.
Here are the instructions for deleting your Cookies, Temporary Internet Files, and History
for most browsers.
Internet Explorer 6:
→ Tools → Internet Options
→ Delete Cookies → OK
→ Delete Files → OK
→ Clear History → Yes
→ OK
Internet Explorer 7:
→ Tools → Internet Options → Delete
→ Delete files → Yes
→ Delete cookies → OK
→ Delete history → OK
→ Close (browsing history window)
→ OK
Mozilla Firefox 3:
→ Tools → Clear Private Data
[x] Browsing History
[x] Download History
[x] Saved Form and Search History
[x] Cache
[x] Cookies
→ Clear Private Data Now
Apple Safari 3:
→ Edit → Preferences
→ Security (tab) → Show Cookies
→ Remove All → Done after that:
→ Safari → Empty Cache → Empty after that:
→ History → Clear History
Google Chrome:
→ Tools (wrench) → Clear browsing data
[x] Clear browsing history
[x] Clear download history
[x] Empty the cache
[x] Delete cookies
Clear data from this period: → Everything
→ Clear Browsing Data
For additional help, contact our Technical Support Help Desk.