Step 1 of 3 - Employee Turnover
Employee turnover drains your organization of time, money, and talent. It costs employers 30-100% of base salary (depending on skill level and market conditions) to replace experienced employees. Start calculating your overall "cost-of-doing-nothing" by answering the three questions below:
Step 2 of 3 - Customer Satisfaction
According to research published in the Harvard Business Review every 1.3% increase in Customer Satisfaction scores = .5% increase in sales. What is your current customer satisfaction score and how is it impacting your bottom line? To find out, answer these three questions:
Step 3 of 3 - Employee Productivity
Are your employees as productive as they could be? Most organizations that Blanchard works with initially estimate that their organizations are operating at 70% of their potential. What is underdeveloped potential costing your organization? Answer these three final questions to find out.
Your Total Cost of Doing Nothing
* All figures are based on general estimates. Contact Blanchard to learn more about the individual results you can expect. © 2009 The Ken Blanchard Companies.