Ignite! Newsletter Each month Ignite! explores a different topic designed to help HR, L&D, and training professionals improve productivity, employee engagement, and customer retention by exploring best practices in management training and leadership development. May 2016 Mid-Level Managers: Taking Care of the Heart of the House Scott Blanchard, principal and EVP at The Ken Blanchard Companies, likes to use the phrase heart of the house to describe the important role middle managers play in an organization. In Blanchard's experience, if mid-level management is neglected, the result is a slow-moving organization that doesn't respond well to feedback. This can be not only frustrating but also damaging to performance in today's fast-paced business environment that requires a lean and agile approach. Explore the May 2016 Issue of Ignite! Start Your Subscription Subscribe today to start receiving your free montly issue of our award winning newsletter Ignite! Ignite! Featured Article Archive Read featured articles from past issues of the Ignite Newsletter.