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Coaching Skills: The Missing Link for Leaders
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This paper finds that coaching is a powerful managerial tool. Organizations can develop and facilitate the appropriate culture, training, and support that managers need to adopt the coaching behaviors that will make them more effective.


Trust: An Essential Ingredient for Leadership Success
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A key component of successful working relationships between leaders and followers, trust enables cooperation, encourages information sharing, and increases openness and mutual acceptance.

From the Blog

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Don’t Really Like People? Ask Madeleine

Dear Madeleine, I keep hearing that the most important thing to be successful in business is the ability to build relationships with people. But here is the problem: I don’t like people. I think people are fundamentally untrustworthy and corrupt. I am in veterinary school so I can take care of animals, which I much…


The 1 Thing Employees Don’t Get Enough of at Work

I don’t have an exact count, but over the years of conducting training classes on Building Trust or speaking to large groups about trust and leadership, I’ve worked with thousands of employees around the globe from all sorts of organizations and industries. Frequently I will ask people to respond to this question: “Raise your hand…


9 Books on Coaching that Coaches Need to Know About

I am often asked what books I would recommend for someone who is just starting on their coaching journey. Because I am always refining my list, I asked a select group of coaches their picks for the best books for coaches—books not only about coaching but also about leadership and coaching in organizations. Below is…