Using a collaborative diagnostic process, we’ve helped some of the world’s leading organizations solve complex business issues, achieve measurable results, and develop leadership capacity to improve productivity and performance.
 

Shorten the change cycle

When you implement change in the right way, you increase the probability of success not only with the current change effort, but also with future change efforts. Building organizational change management capability results in an adaptive organization that successfully initiates and implements change on an ongoing basis.

When leaders learn to lead change effectively, they can minimize the amount of time required for employees to move through the change and focus back on their work and the customer. By recognizing the reasons change typically gets derailed or fails, leadership can be proactive, thereby increasing the probability of success when initiating, implementing, and sustaining change.

  Article: Increase Involvement to Improve Your Odds for Organizational Change Success
  Research: Leadership Strategies for Making Change Stick
  Webinar: Leading People Through Change     
  Solution: Organizational Excellence    

Take advantage of growth opportunities

Organizations that can adapt their underlying organizational culture and human development strategies to take advantage of a high growth business environment can rapidly increase their market share and profits. When supported with the appropriate coaching, performance management, and leadership style, employees are able to quickly reach the levels of confidence and competence needed to increase productivity to meet demand. With appropriate leadership, employees develop new skills more rapidly and begin to contribute sooner to the bottom line. 

  Article: Defining Your Corporate Culture
  Research: The Leadership-Profit Chain
  Webinar: Driving Results Through Culture Change
  Solution: Organizational Excellence

Improve efficiency

An individualized and flexible approach to developing leadership skills helps managers focus on the unique needs of individuals. By focusing only on what employees need on any given task, managers actually sort their time effectively so that only what is needed is given, thus saving time in the long run.

  Article: Manage and Develop People to be Their Best
  Research: Employee Passion: The New Rules of Engagement
  Webinar: Bringing Out the Best in Others
  Solution: One-to-One Talent Management

Develop more leaders

Organizations with management training processes in place to fully develop their leaders are 40% more likely to outperform the competition. Mentoring high-potential talent and giving them the resources to grow into competent and confident leaders creates a pipeline for organizational growth. When given the skills to provide work direction, goal setting, coaching, performance evaluation, active listening, feedback, and proactive problem solving, new managers experience less frustration and more success in their first year of management.

  Article: First Time Manager: It's not just about you anymore
  Research: The Leadership-Profit Chain
  Webinar: Survival Skills for First-Year Managers
  Solution: One-to-One Talent Management

Develop strong leaders

Leaders help ordinary people achieve extraordinary results. They help others develop excitement and passion for their work as well as higher self-esteem and more self-assurance. Research shows that leadership is the key factor in influencing employee motivation, customer loyalty, and organizational success. An effective leadership development process allows organizations to create results-oriented, people-focused leaders that improve performance, increase retention and morale, and deliver bottom-line results.

  Article: Leadership: The Key To Organizational Vitality
  Research: Critical Leadership Skills
  Webinar: The Leadership-Profit Chain
  Solution: One-to-One Talent Management

Better teamwork

Plain and simple—people working together can accomplish far more than individuals working alone. A team-based culture allows better decision making, better working relationships, and more effective feedback. The result is an organizational culture that communicates better, handles conflict better, and accomplished more while also providing a motivating and stimulating environment for employees.

  Article: Leading High Performing Teams
  Research: The Critical Role of Teams
  Webinar: Leading High Performing Teams
  Solution: Team Leadership

A shared purpose

A vision illuminates an organization’s purpose. Team members are clear about what they are doing, why their role is important, and how their role relates to what they personally believe in. This allows individuals to see themselves as part of a larger whole and creates a sense of ownership toward the organization. A clear vision aligns people, passion, resources, and energy in the appropriate direction—allowing organizations to unleash their potential and power.

  Article: Keeping a Vision Strong through All Levels of Your Organization
  Research: The Leadership-Profit Chain
  Webinar: Take Your Team to the Top through the Power of Vision
  Solution: Organizational Excellence

Greater employee retention

Research shows that the cost of replacing employees ranges between 30–150% of salary depending on the position being replaced. Good leaders and a motivating organizational culture can dramatically reduce the likelihood that your best people will look elsewhere for a satisfying career.

  Article: Eight Employee Needs You Must Address to Create Passion at Work
  Research: Employee Passion: The New Rules of Engagement
  Webinar: Managing and Developing People to Be their Best
  Solution: One-to-One Talent Management

A passionate workforce

Organizations that encourage people and that have created an engaged, motivated workforce are 50% more likely to have higher than average customer loyalty, 38% more likely to have above average productivity, 27% more likely to have higher productivity, and likely to provide a 22% higher return to shareholders. Focus, involvement, and accountability helps employees find meaning in the work they do and in the products and services they provide. When work is meaningful, individuals contribute more energy, creativity, and resourcefulness to the organization because they’re more motivated.

  Article: Eight Employee Needs You Must Address to Create Passion at Work
  Research: Employee Passion: The New Rules of Engagement
  Webinar: Creating Passionate Employees
  Solution: Organizational Excellence

A strong customer service focus

According to Bain & Company, companies can boost profits as much as 255% by retaining merely 5% more of their existing customers. Motivated employees who get what they need from their leaders to perform well serve their customers better. The solution lies in growing a culture that encourages employees to take ownership for driving improvements, innovation, and cost savings. Research shows that organizations that encourage people and have created an engaged, motivated workforce are 50% more likely to have higher than average customer loyalty. 

  Article: Take care of the people who take care of your customers
  Research: The Key to Customer Loyalty
  Webinar: Creating a Customer-Focused Company
  Solution: Organizational Excellence