Listening (GSA) Program

Better listeners make better leaders. They know what to listen for and how to translate that into meaningful action to influence change and engage employees in the agency’s mission. Their teams feel more valued, invested, and committed because they feel heard.

Our half-day listening program is based on Five Fundamentals of Proactive Listening, and teaches the communication skills needed to build trust through better listening. When put into practice, these simple methods can reduce workplace stress and promote self-reliant problem solving.


  • Use non-verbal behavior to drive employee engagement
  • Use inquiry, paraphrasing, and summarizing to build trust
  • Understand and overcome common obstacles to effective listening
  • Identify conversation cues that enable insightful listening
  • Engage with questions that encourage deeper understanding


This program benefits anyone who wants to improve their listening skills in order to build trust and engagement with a direct report or colleague either within their own agency, others in the government sector, or in their personal relationships. Individual contributors and government employees at all levels can benefit from this program.

The Ken Blanchard Companies has been awarded a contract under Schedule 874-1, 874-4 and 874-5—Mission Oriented Business Integrated Services (MOBIS) by the General Services Administration (GSA), Contract Number: GS-02-F-0154U, MOBIS Training Services.