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Challenging Conversations
Resolve Conflict and Unleash Creativity
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Challenging Conversations - Facilitator Guide
Issues Addressed
- Reluctance and lack of skills to effectively deal with challenging, intense, or emotionally charged conversations
Outcomes
- A willingness to initiate challenging conversations that transform difficult emotions into productive energy
- Greater confidence in delivering difficult messages, giving tough performance feedback, or confronting challenging behavior
- Enhanced communication skills that increase competence, motivation, and confidence among direct reports and lead to improved morale
- Quicker resolution of performance issues; fewer grievances and disciplinary issues
- Reduced tension, friction, and sabotage
Program Delivery Options
The Challenging Conversations Program can be purchased before any type of training with Blanchard, as an additional item within the training, or after the training as a stand-alone item to provide reinforcement and skill enhancement.