To navigate change smoothly, organizations must manage the change process in ways that boost morale and foster high levels of human satisfaction and ongoing commitment. Transformation through change depends on understanding how to maximize people's efforts, align human resources, create a vision, and maintain customer loyalty.
Leading People Through Change teaches leaders how to identify and address the typical questions that employees raise during a change, as well as how to use the appropriate change strategy and corresponding behaviors to resolve concerns.
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Legendary Service is defined as consistently delivering ideal service that keeps customers coming back and results in a competitive advantage for the organization. The program uses the concept of "I CARE" to teach employees the essentials of providing Legendary Service.
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Blanchard’s culture change process helps to create a values-driven culture that is supported by passionate, energized people who love what they do and whose goals are aligned with those of the organization. Learn more about Culture Change
Creating Your Organization's Future: Full Steam Ahead! guides participants through the steps to create a shared vision for their team, department, or organization and helps them identify the strategies and actions needed to make their vision a reality.
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There is a lot you can do to deal with email overload. But first, you have to stop spinning your wheels—and start managing your email. The Get Control!™ of Email and Info program offers five low-tech, highimpact strategies.
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