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Client Results.

TAYLORMADE-ADIDAS GOLF

Valuing Every Single Customer
Global golf equipment and apparel company improves call center response rates, increases on-time delivery of special orders, and raises overall customer satisfaction scores in line with status of being a world-class product manufacturer.

 

ignite! Newsletter

Each month ignite! explores a different topic designed to help HR, L&D, and training professionals improve productivity, employee engagement, and customer retention by exploring best practices in management training and leadership development.

 

August 2010

Use Executive Coaching to Accelerate
Leadership Development

Executive coaching is being used in a variety of ways that organizations didn't even anticipate 15 years ago. It is being used to get new hires up-to-speed more quickly, or when a person is transitioning to a new role. It's also being used with high potential executives who are being groomed to meet an organization’s future needs. More recently, coaching is being used to help leadership teams that might not be functioning as well as they could or have dynamics going on that are not what they need to be.

While coaching can be used effectively in all of these situations, it also offers some challenges according to Linda Miller, Master Certified Coach and Global Coaching Liaison for The Ken Blanchard Companies.

“First is determining the right timing. There are seasons when people are really open and need coaching and there are times where people are not open to coaching,” explains Miller. “Second is making sure that coaching is focused on the right things. It’s important to target coaching initiatives on what’s most important for the organization, aligning the objectives with the organization’s needs. Finally, you want to make sure that you have a good match between the coach and the leader.”

Explore the August 2010 Issue of Ignite!

 

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