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TAYLORMADE-ADIDAS GOLF

Valuing Every Single Customer
Global golf equipment and apparel company improves call center response rates, increases on-time delivery of special orders, and raises overall customer satisfaction scores in line with status of being a world-class product manufacturer.

 

Ignite! Newsletter

Each month Ignite! explores a different topic designed to help HR, OD, and training professionals improve productivity, employee engagement, and customer retention by exploring best practices in management training and leadership development.

 

June 2009


The Impact of Ego on Collaboration

What’s one of the biggest barriers to people working together effectively? “The human ego,” according to Dr. Ken Blanchard, best-selling business author and co-founder of The Ken Blanchard Companies.

As Blanchard explains, when people get caught up in their ego, it erodes their effectiveness. That’s because the combination of false pride and self-doubt created by an overactive ego gives people a distorted image of their own importance. When that happens, people see themselves as the center of the universe and they begin to put their own agenda, safety, status, and gratification ahead of those affected by their thoughts and actions.

That’s a deadly combination in today’s business environment where organization’s need people to work together collaboratively to meet the ever increasing expectations of customers.

The good news is that there is an antidote.

Explore the June 2009 Issue of Ignite!

 

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