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Client Results.

TAYLORMADE-ADIDAS GOLF

Valuing Every Single Customer
Global golf equipment and apparel company improves call center response rates, increases on-time delivery of special orders, and raises overall customer satisfaction scores in line with status of being a world-class product manufacturer.

 

Ignite! Newsletter

Each month Ignite! explores a different topic designed to help HR, OD, and training professionals improve productivity, employee engagement, and customer retention by exploring best practices in management training and leadership development.

 

February 2010

Creating a Culture That Works

Do you think about the culture operating in your organization? Unless you’re employed in a human resource capacity, the answer is probably “no” according to Chris Edmonds and Bob Glaser, Senior Consulting Partners with The Ken Blanchard Companies. In Edmonds’ and Glaser’s experience, culture is usually poorly understood in most organizations even though it is a key factor that impacts employee satisfaction, engagement, and overall employee productivity.

Considering the importance of a supportive and aligned culture, why is it under the radar for most senior executives?

Part of the reason is that culture is hard to define in most organizations. It operates in the background, doesn’t get noticed much, and so it continues to grind away behind the scenes while other aspects of corporate performance that are easier to measure like goals, tasks, and results, preoccupy leadership discussions and strategy sessions.

Explore the February 2010 Issue of Ignite!

 

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